AROGYAGPT

1. Introduction

This Refund and Cancellation Policy governs all payments made for services, subscriptions, and features offered by Arogyacore Healthtech Private Limited ("Arogyagpt", "we", "our", or "us") through its website, mobile application, and associated services ("Platform").

By purchasing any service or subscription, you agree to this Refund and Cancellation Policy.

2. Nature of Services

Arogyagpt provides digital health support services, including health guidance, health record management, and related features. Since these are digital services, refunds are subject to the terms specified below.

3. Subscription Cancellation

Users may cancel their subscriptions at any time through the Platform or by contacting customer support.

• Cancellation will stop automatic renewal of future billing cycles.
• Cancellation does not automatically entitle users to a refund for the current billing period.
• Users may continue using the subscription benefits until the end of the active subscription period.

4. Refund Eligibility

Refunds may be considered under the following circumstances:

5. Non-Refundable Cases

Refunds shall not be provided in the following cases:

• User dissatisfaction with informational outputs.
• Partial use of subscription services.
• Failure to use purchased services.
• Change of mind after purchase.
• Incorrect information provided by the user.
• Service interruptions caused by internet connectivity or third-party services.
• Features or services already utilized by the user.

6. Refund Processing

Approved refunds shall be processed within 7–15 business days from the date of approval.

Refunds will be credited to the original payment method used during the transaction. Processing times may vary depending on banks, payment gateways, and financial institutions.

7. Free Services

Services provided free of charge are not eligible for refunds.

8. Third-Party Services

Payments made directly to third-party healthcare providers, diagnostic centers, pharmacies, teleconsultation partners, or external platforms are governed by their respective refund policies.

Arogyagpt shall not be responsible for refunds relating to third-party services.

9. Service Modification and Termination

Arogyagpt reserves the right to modify, suspend, or discontinue any service or subscription plan at its sole discretion. In such cases, users may be provided a prorated refund where applicable.

10. Chargebacks and Fraud Prevention

Any fraudulent chargeback requests or misuse of payment systems may result in:

• Suspension of user accounts.
• Permanent termination of services.
• Legal action where applicable.

11. Contact for Refund Requests

For refund-related queries, users may contact:

12. Changes to This Policy

Arogyagpt reserves the right to update or modify this Refund and Cancellation Policy at any time. Updated versions will be published on the Platform.

Continued use of the Platform after such modifications constitutes acceptance of the revised policy.